Terms of Service

In plain English

EvenStance is a self-service platform that helps you organise and pursue consumer disputes. We provide tools, guidance, and AI-powered assistance — but we are not a law firm and do not provide legal advice. By using EvenStance, you agree to these terms.

1. The service

EvenStance provides a platform for managing consumer disputes, including case organisation, AI-powered assessments, letter generation, deadline tracking, and communication logging. The service is available via web browser and progressive web app.

2. Eligibility

You must be at least 18 years old and resident in the United Kingdom to use EvenStance. By creating an account, you confirm that you meet these requirements.

3. Your account

• You are responsible for maintaining the security of your account credentials.
• You must provide accurate information when registering.
• You must not share your account with others or create multiple accounts.
• Notify us immediately if you suspect unauthorised access to your account.

4. Subscriptions and payments

• Free Trial accounts have limited features (1 case, 5 AI calls per day, 7-day duration).
• Paid subscriptions are billed monthly or annually via Stripe. You can cancel at any time from your Settings page.
• Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

5. What EvenStance is not

6. AI-generated content

• AI assessments, letters, and recommendations are generated by artificial intelligence and should be reviewed before use.
• AI outputs may contain errors or inaccuracies. You are responsible for reviewing and editing any content before sending it.
• AI-generated content does not guarantee any particular outcome for your dispute.

7. Acceptable use

You agree not to:

• Use the platform for fraudulent or vexatious claims.
• Upload malicious content or attempt to compromise security.
• Scrape, reverse-engineer, or misuse the platform or its APIs.
• Harass, threaten, or defame any person via the platform.
• Violate any applicable UK laws.

8. Your content

You retain ownership of all content you upload or create on EvenStance. You grant us a limited licence to store, process, and display your content solely to provide the service. We will never use your case data for advertising or sell it to third parties.

9. Limitation of liability

EvenStance is provided "as is" without warranties of any kind. We do not guarantee that using EvenStance will result in a successful dispute outcome. To the maximum extent permitted by UK law, our liability is limited to the subscription fees you have paid in the 12 months preceding any claim.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before taking effect. Continued use of the service after changes take effect constitutes acceptance.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms? Contact us at legal@evenstance.uk.