Know Your Rights
Plain English guides to UK consumer rights, complaint processes, and dispute resolution strategies.
By Dispute Type
Section 75 Credit Card Claims
How to make the credit card company jointly liable for purchases over £100.
Car Finance Disputes
PCP mis-selling, commission disclosure, and your rights under consumer credit law.
Insurance Claim Rejections
Challenge unfair claim rejections using ICOBS rules and FOS precedents.
Property Defects & Warranties
NHBC claims, developer liability, and Building Regulations enforcement.
Flight Delay Compensation
EC 261/2004 retained law - your right to compensation for delays and cancellations.
Faulty Goods Returns
Consumer Rights Act 2015 - your rights to repair, replace, or refund.
By Process
Financial Ombudsman Service
How FOS works, what they can award, and how to present your case effectively.
Small Claims Court
Step-by-step guide to issuing and winning a small claims court case.
Subject Access Requests
Use GDPR to get every piece of data a company holds on you.
Understanding Limitation Periods
Time limits for legal claims - when you must act to preserve your rights.