How to File a Chargeback with Revolut
Everything you need to dispute a transaction with Revolut, including the best method, required documents, and expected timelines.
5-15 working days
App
Step-by-Step Chargeback Process
Contact Revolut via App
Explain the transaction you want to dispute and the reason
Provide all required documentation (see below)
Revolut will investigate and may issue a provisional credit
Wait for the investigation outcome (typically within the stated timeline)
If your chargeback is rejected, consider Section 75 (credit cards) or the Financial Ombudsman
Required Documents
- Transaction details
- Reason selection from dropdown
- Evidence upload
Tips for Revolut
- •Revolut has a structured dispute flow in the app
- •Select the transaction → 'Something wrong' → follow prompts
- •Response times can vary — be persistent
Section 75 vs Chargeback
If you paid with a credit card and the transaction was between £100 and £30,000, you may have a stronger claim under Section 75 of the Consumer Credit Act 1974. This makes Revolut jointly liable with the merchant.
Chargeback is useful for debit card purchases or credit card purchases under £100, where Section 75 doesn't apply. You can submit both a Section 75 claim and a chargeback simultaneously.
Frequently Asked Questions
How do I file a chargeback with Revolut?
You can file a chargeback with Revolut via App.
How long does a Revolut chargeback take?
5-15 working days
What documents do I need for a Revolut chargeback?
Transaction details. Reason selection from dropdown. Evidence upload
Need Help With Your Revolut Chargeback?
Frank can build your chargeback evidence pack, draft dispute letters, and guide you through the entire process.
Let Frank build your chargeback case